Some systems are experiencing issues

Stickied Incidents

20th July 2020

Phone System Unable to make outbound calls to mobile numbers

Our phone provider has identified an issue within the Optus network and have diverted all mobile traffic to AAPT as a workaround. They are in the process of testing with the customer to confirm resolution.

9th July 2020

System Services Planned Power Outage - 9 July

There will be a scheduled power outage to the School on 9 July from 7.30am until 11.30am. Access to the school network may be affected during this time. Access to systems such as TASS.web, Schoolbox and email will not be affected.

6th May 2020

Exchange Online Multiple credential prompts in the Outlook client

User impact: Users may receive repeated credential prompts within the Outlook client. Current status: Microsoft has created test accounts using various configurations to help us understand the exact circumstances that causes this issue to better define the scope of the problem and how we may go about resolving the impact. Scope of impact: This issue may affect any user that has service-based search or Focused Inbox.


A TASS outage window will occur between 7am - 8am 6 May 2020 - The Outage will be no longer then 30 minutes while TASS perform some updates required for troubleshooting

24th April 2020

Office 365 OneNote Issues - Update

User Impact: Users may experience delays when utilizing OneNote. More info: Microsoft's investigation has identified this issue is specific to Education users on the OneNote platform.

We've identified that this issue primarily impacts the following OneNote actions:

  • Users may intermittently see blank pages in OneNote online when opening sections within Class Notebooks.
  • Users may intermittently encounter one of several sync errors within OneNote online or OneNote 2016. This will also apply to cross-device sync.

Current status: We're continuing to monitor regional service stability to ensure that the performance update we deployed alleviates impact as anticipated.

Scope of impact: This issue may affect EDU users in Australia when accessing OneNote Class Notebooks or performing sync actions.

Root cause: OneNote service throttling enabled within Australia to ensure SharePoint Online service stability has led to intermittent issues with OneNote sync and content visibility.

Next update by: Tuesday, April 28, 2020, 2:30 PM

21st April 2020

Exchange Online Can't access mailbox via any protocol

Users may experience 500 errors when attempting to access their mailbox via any protocol. Microsoft is investigating a potential issue and checking for impact to organisations. Next update within 30 minutes.

17th April 2020

Schoolbox Schoolbox Upgrade to V20

Planned Schoolbox upgrade at 10:00AM on 17/04/2020. Schoolbox may be unavailable for 30 minutes during this time.

30th November 2019

System Services Planned Maintainance to School Management Systems

Please be advised that we will be performing scheduled maintanance to TASS on 30 November 2019 from 9am - 1pm. TASSweb, Teacher Kiosk, WebBook and Parent Lounge will be unavailable during this time.

29th November 2019

TASSWEB TASS is back online

Access to TASS and Teacher Kiosk has been restored.

14th November 2019

Exchange Online Delays receiving emails

User impact: Users may encounter delays of over an hour before receiving emails. Current status: We've determined that the affected subset of infrastructure that facilitates the timely delivery of mail is performing below acceptable service thresholds. We're continuing to investigate affected database logs to determine the source of the issue. Next update by Thursday, November 14, 2019, 1:00 PM

15th October 2019

Office 365 OneDrive for Business email notification issue

Users are not receiving sharing email notifications. Final status: We've monitored our systems and worked with some previously affected customers to confirm that the issue is resolved. Scope of impact: This may have impacted any user attempting to share a document with another OneDrive for Business user.

8th October 2019

TASSWEB School Fee Payment Processing

An issue has been resolved which may have prevented school fee payments from being processed.

5th September 2019

FMX FMX Planned Outage

Please be advised that FMX will be performing scheduled maintenance on Saturday, 6/09 between 1:00PM and 7:00PM Brisbane time (AEST). FMX will be intermittently unavailable during this time.

20th August 2019

Reach Boarding REACH Boarding - Unable to select host on Android devices

Users may be unable to select a host when creating a Leave Request in REACH via the Android app. REACH is working to release a bug fix for this. They have advised that the host is actually being set, but it is not being displayed to the end user. Students and Parents can still submit the Leave Request even if the host is not displayed.

13th August 2019

Citrix Citrix is operational

Access to Citrix has been restored.

1st August 2019

Print Services Printing Issues

UPDATE: Print Services have now been restored. Please be advised we are currently investigating an issue with printing, and working to get this service back online as soon as possible. We apologise for this inconvenience.

24th July 2019

Schoolbox Mobile App Update

Our App developers have released an update for the IGS Mobile App which resolves an issue preventing parents from accessing Groups, Parent Lounge and some links. Please download the latest version of the app from the App Store or Google Play Store.

11th June 2019

Phone System Issue with outbound calls

Please be advised that our Telecommunications Provider is currently experiencing a nationwide outage. Due to this outage, we are unable to make outbound calls and some incoming calls are being dropped. They have assured us this is being investigated with the highest priority.

23rd May 2019

Exchange Online Can't send or receive email through the Outlook Mobile for iOS app

Details from Office 365: User impact: Users may be unable to access or send new email messages when using the Outlook Mobile for iOS app. More info: This issue is specific to the Outlook Mobile for iOS app version 3.24 and only affects Exchange Online accounts. Current status: We've confirmed that a code issue was introduced with a recent update to the Outlook Mobile for IOS app and we're developing a fix to remediate impact.

Past Incidents