Some systems are experiencing issues

Stickied Incidents

20th August 2019

Reach Boarding REACH Boarding - Unable to select host on Android devices

Users may be unable to select a host when creating a Leave Request in REACH via the Android app. REACH is working to release a bug fix for this. They have advised that the host is actually being set, but it is not being displayed to the end user. Students and Parents can still submit the Leave Request even if the host is not displayed.

13th August 2019

Citrix Citrix is operational

Access to Citrix has been restored.

1st August 2019

Print Services Printing Issues

UPDATE: Print Services have now been restored. Please be advised we are currently investigating an issue with printing, and working to get this service back online as soon as possible. We apologise for this inconvenience.

24th July 2019

Schoolbox Mobile App Update

Our App developers have released an update for the IGS Mobile App which resolves an issue preventing parents from accessing Groups, Parent Lounge and some links. Please download the latest version of the app from the App Store or Google Play Store.

11th June 2019

Phone System Issue with outbound calls

Please be advised that our Telecommunications Provider is currently experiencing a nationwide outage. Due to this outage, we are unable to make outbound calls and some incoming calls are being dropped. They have assured us this is being investigated with the highest priority.

23rd May 2019

Microsoft Exchange Can't send or receive email through the Outlook Mobile for iOS app

Details from Office 365: User impact: Users may be unable to access or send new email messages when using the Outlook Mobile for iOS app. More info: This issue is specific to the Outlook Mobile for iOS app version 3.24 and only affects Exchange Online accounts. Current status: We've confirmed that a code issue was introduced with a recent update to the Outlook Mobile for IOS app and we're developing a fix to remediate impact.

Past Incidents

20th August 2019

Reach Boarding REACH Boarding - Unable to select host on Android devices

Users may be unable to select a host when creating a Leave Request in REACH via the Android app. REACH is working to release a bug fix for this. They have advised that the host is actually being set, but it is not being displayed to the end user. Students and Parents can still submit the Leave Request even if the host is not displayed.

15th August 2019

System Services Scheduled Power Outage

With the schedule power outage this weekend, IT will be required to shutdown critical services from 11pm (Saturday 17th August) and will aim to have all services restored by 12pm (Sunday 18th August). This will affect the following major services: • Wi-Fi • Internet Access • All TASS Portals • Schoolbox • Reach Boarding • ClickView • FMX • Microsoft Office Suite • Email • Phone System • Key System

We apologise for any inconvenience.