System ServicesPlanned Maintainance to School Management Systems
Please be advised that we will be performing scheduled maintanance to TASS on 30 November 2019 from 9am - 1pm.
TASSweb, Teacher Kiosk, WebBook and Parent Lounge will be unavailable during this time.
29th November 2019
TASSWEBTASS is back online
Access to TASS and Teacher Kiosk has been restored.
14th November 2019
Microsoft ExchangeDelays receiving emails
User impact: Users may encounter delays of over an hour before receiving emails.
Current status: We've determined that the affected subset of infrastructure that facilitates the timely delivery of mail is performing below acceptable service thresholds. We're continuing to investigate affected database logs to determine the source of the issue.
Next update by Thursday, November 14, 2019, 1:00 PM
15th October 2019
Office 365OneDrive for Business email notification issue
Users are not receiving sharing email notifications.
Final status: We've monitored our systems and worked with some previously affected customers to confirm that the issue is resolved.
Scope of impact: This may have impacted any user attempting to share a document with another OneDrive for Business user.
8th October 2019
TASSWEBSchool Fee Payment Processing
An issue has been resolved which may have prevented school fee payments from being processed.
5th September 2019
FMXFMX Planned Outage
Please be advised that FMX will be performing scheduled maintenance on Saturday, 6/09 between 1:00PM and 7:00PM Brisbane time (AEST). FMX will be intermittently unavailable during this time.
20th August 2019
Reach BoardingREACH Boarding - Unable to select host on Android devices
Users may be unable to select a host when creating a Leave Request in REACH via the Android app. REACH is working to release a bug fix for this.
They have advised that the host is actually being set, but it is not being displayed to the end user. Students and Parents can still submit the Leave Request even if the host is not displayed.
13th August 2019
CitrixCitrix is operational
Access to Citrix has been restored.
1st August 2019
Print ServicesPrinting Issues
UPDATE: Print Services have now been restored.
Please be advised we are currently investigating an issue with printing, and working to get this service back online as soon as possible.
We apologise for this inconvenience.
24th July 2019
SchoolboxMobile App Update
Our App developers have released an update for the IGS Mobile App which resolves an issue preventing parents from accessing Groups, Parent Lounge and some links.
Please download the latest version of the app from the App Store or Google Play Store.
11th June 2019
Phone SystemIssue with outbound calls
Please be advised that our Telecommunications Provider is currently experiencing a nationwide outage. Due to this outage, we are unable to make outbound calls and some incoming calls are being dropped.
They have assured us this is being investigated with the highest priority.
Microsoft ExchangeCan't send or receive email through the Outlook Mobile for iOS app
Details from Office 365:
User impact: Users may be unable to access or send new email messages when using the Outlook Mobile for iOS app.
More info: This issue is specific to the Outlook Mobile for iOS app version 3.24 and only affects Exchange Online accounts.
Current status: We've confirmed that a code issue was introduced with a recent update to the Outlook Mobile for IOS app and we're developing a fix to remediate impact.